FAQ

Choose your colour and size, select the quantity and add the item to your bag. Review your bag, enter your delivery details and complete payment at checkout.

Available methods are shown at checkout and may vary by region and currency. See our payment guide for more information.

Contact jigaocaiwu2@163.com as soon as possible with your order number. Changes or cancellations may be possible before dispatch; after dispatch they may no longer be available.

We send it to the email address entered at checkout. Check your spam folder. If it has not arrived and you are unsure whether the order went through, contact us before ordering again.

Most orders are processed within 48 hours unless the product page states otherwise. Standard delivery is usually 2–6 business days after processing. Estimates vary by destination and carrier conditions. See our shipping policy.

Standard U.S. shipping is complimentary, except remote islands. Charges for other destinations and any available expedited option are shown at checkout before payment.

Duties and taxes are included in your order. No additional payment is required upon delivery.

Tracking details are emailed after dispatch. Follow the link in your shipping confirmation or enter the tracking number on the carrier’s website.

Contact jigaocaiwu2@163.com with your order number and tracking details. We will review the shipment information and help you with the next steps.

You may request a return within 30 days of delivery. Contact us before sending an item back. Items must meet the conditions in our returns & refunds policy.

The customer pays for personal-reason returns, such as size or style preference. We review and cover approved return shipping for a confirmed quality issue or an error caused by us. Please contact us first.

After a return is received, inspected and approved, eligible refunds are usually issued within 2–5 business days to the original payment method. Your bank or payment provider may need additional time.

Contact us first. A direct exchange can be arranged after the original item is received, inspected and approved, subject to availability. You may also return the original item and place a new order.

Contact jigaocaiwu2@163.com with your order number and clear photos or a video. Keep the item, tags, packaging and shipping label intact while we review it. Do not return, wash, wear or alter it before receiving instructions.

Refer to the product’s Size & Fit section and garment measurements. Check the selected size information and model measurements where available. Flat measurements may vary by 1–3 cm.

Follow the care label attached to the garment and the product’s Care Guide. Care instructions vary by fabric and construction. If anything is unclear, contact us before cleaning the item.