Refund policy

A guide to return eligibility, return shipping, refund timing and exchanges.

Return request

Within 30 days of delivery

Contact first

Please wait for return approval

Start a return

Contact jigaocaiwu2@163.com with your order number, the item you wish to return and your reason for return within 30 days of receiving your order. Please do not send an item back before your request has been reviewed and approved.

Once approved, our team will provide the correct return address and instructions. Ship the approved return within 7 days of approval using a tracked courier and send us the tracking number. Please keep your shipping receipt.

Return condition

Items must be unworn, unused, unwashed, clean, free from odours and unaltered. Tags, security or authenticity labels, accessories and original packaging must remain intact. Include any gifts and the purchase list with the return. The item must be suitable for resale.

Items not eligible for return

Unless there is a confirmed quality issue or applicable law requires otherwise, the following items are generally not eligible for return:

• Personalised or custom-made items, including items altered at your request.
• Items that have been worn, used, washed, cleaned, repaired, altered or damaged.
• Items with removed tags, security labels or authenticity labels.
• Items damaged by misuse, improper care or improper storage.
• Items clearly marked final sale or non-returnable before purchase.
• Returns requested after the return window, or packages sent freight-collect or cash on delivery.

Return shipping costs

For personal-reason returns, the customer pays return shipping. This includes an unsuitable size, colour or style preference, a change of mind, an item ordered in error or an item no longer needed.

If we sent the wrong item, colour or size, or there is a confirmed product quality issue caused by us, we will review the evidence and cover the approved return shipping cost.

While we review an issue, please keep the item, packaging, shipping label and photo or video evidence. Do not wear, wash, alter, repair, discard, remove tags or send the item back on your own. Contact us first for instructions.

Refunds & timing

Returned items are checked in and inspected after arrival. A carrier’s delivery confirmation does not by itself mean the return has been approved. Carrier transit time is separate from refund processing time.

After the return is inspected and approved, the eligible refund is usually issued within 2–5 business days to the original payment method. Your bank, card issuer or payment provider may require additional time to post the funds. If the original payment account is closed or unavailable, contact the original payment provider for assistance.

Exchanges

Please contact us before sending anything back or placing an exchange-related order. Exchange requests are reviewed first.

For a direct exchange, return the original item following the approved instructions. After it is received, inspected and approved, we will arrange shipment of the exchange item, subject to availability.

Alternatively, return the original item and place a new order for the item you would like. After the original return is received, inspected and approved, the eligible amount will be refunded to the original payment method.

Return address & support

For returns, exchanges, product issues, cancellations or refund questions, contact jigaocaiwu2@163.com. We provide the return address after reviewing your request. Do not use the contact address as a return address unless our team has instructed you to do so.

This policy does not limit any mandatory consumer rights that apply to your purchase.