Shipping policy

Processing times, delivery estimates and tracking information for your AURA LAND order.

Order processing

Usually within 48 hours

Standard delivery

Usually 2–6 business days after processing

Shipping destinations & rates

We offer complimentary standard U.S. shipping, except remote islands. Shipping fees for other regions vary by destination. Available destinations, delivery options and shipping charges are shown at checkout before you pay.

Order processing

Unless otherwise stated on the product page, most orders are processed within 48 hours. Preorder items, made-to-order items and products requiring additional handling will be marked separately.

Estimated delivery times

Standard delivery is usually 2–6 business days after processing. Delivery estimates may vary with the destination, customs clearance, carrier conditions, weather and local service availability.

Where offered at checkout, expedited shipping costs an additional US$49.90, with an estimated delivery time of 1–3 business days after processing. The available shipping service and its charge are shown before payment. Delivery estimates are not guaranteed delivery dates.

Duties & taxes

All duties and taxes are included in your order. No additional payment is required upon delivery.

Track your order

We will email your tracking details after dispatch. Use the link in your shipping confirmation to follow your parcel. Please allow time for the carrier to scan the parcel and update its tracking information.

You can also enter your tracking number at 17TRACK or use the carrier’s own tracking website.

Address changes & cancellations

If you need to update your shipping address or cancel an order, contact jigaocaiwu2@163.com as soon as possible before dispatch. Include your order number and the correct details. After dispatch, address changes or cancellations may no longer be possible.

Delivery questions

If your tracking has not updated, your parcel appears delayed or delivery has failed, contact jigaocaiwu2@163.com with your order number and tracking number so we can review it.

Return shipping is not complimentary. Responsibility for return shipping depends on the reason for return. Please read our returns & refunds policy before sending anything back.